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Our Privacy Policy

Operator of the GoEuro web sites and mobile apps as well as responsible authority in terms of the Data Protection Legislation is the GoEuro Corp., registered in Delaware, USA, under the No 4,973,690th. GoEuro Corp. has its operative headquarters in Berlin.

The protection of your personal information is very important to us. Therefore, the following information states the rules that we follow to protect the personal data of our users. By using our websites and / or services, you accept and approve these terms.

I. What kind of data we gather and why
1. Automatically gathered Data

We collect connection information data that is generated regularly by using the Internet and is provided by the browser you are using to visit our sites. Such information includes your Internet access provider, your IP-address, the URL of the sites you have visited before you visit our sites, the browser used, the operating system used, the access device used, date and time of your access, the pages viewed on our websites and the time you spend on our websites.

IP address may be considered as personal data, however, we do not use them to identify users. In case you use our services on a mobile device, we may also collect data that identifies your mobile device and your location.

We use this information to

  • continue to improve the websites and services technically and adapt them to the needs of our users,
  • recognize, identify and correct malfunctions and possible abuse,
  • create aggregated statistics on access channels and the transition to our partner’s websites.
2. Data provided by you, the user

Furthermore, we also save and use the information you provide to us about yourself and about the planning of your trip.

When you book a travel product through are service sites, we are asking for personal data, e.g. your name, your e-mail address, phone number, billing address, payment or credit card information, your preferred travel connection and - where applicable – information about your bonus or discount cards (e.g. mileage or frequent-flyer programmes, railway customer cards). In case you additionally register for a personal profile with GoEuro, such data will be stored with us for you future bookings.

This information will be used by us

  • to execute your booking and personalize your ticket or reservation,
  • to recognize you and spare you from re-entering your data upon your revisits to our sites,
  • in order to adapt our websites and our service to your personal preferences and to be able to display advertisements and special offers that may match your interests (or spare you the display of advertising and special offers, which probably may not be of any interest to you
  • uto get in contact with you, e.g. to send you the travel documents or to notify you about new features and special offers on our website, for example by means of sending you our newsletter (see below).

The payment details (credit card information), for bookings made directly on our website, is processed via a renowned Internet payment processor, who will transmit your info directly to the relevant credit card company.

In order to ensure that the credit card is used by the legitimate owner and to prevent cases of online fraud, encrypted credit card information is transferred along with other personal data to an external payment security service provider for audit purposes. This transfer and the handling of the data will be performed in full accordance with EU data protection legislation and based on the Standard Contractual Clauses adopted by the EU Commission.

The processing of your credit card data is established via a renowned Internet payment processor by using the Secure Socket Layer (SSL) protocol. Therefore, your credit card details are sent to the credit card company only after they are encrypted. Also, reports from the payment processor will be transferred to us solely in an encrypted version. Your credit card data is stored on the state of the art secured computers of the payment processor. Furthermore, your credit card information will not be disclosed to us.

By providing us with said personal data, you authorize us to collect, process, store the data together with the automatically gathered (see 1.) data and transfer it to our partners as described herein.

3. Use of Cookies

Like most other service providers, we use cookies when you visit our websites or use our services. Cookies are small text files (tracking tools) that are stored by your browser on your compute or mobile device, to help the assignment of the data and re-identification of the computer being used and also enable the collection of usage and demographic information about you across various websites visits.

You may prevent cookies by selecting the appropriate settings on your browser software, for example, by installing an add-on for your browser, which prevents future data collection. However, it is possible that certain areas of the websites or services do not work as intended (such as setting up your profile or storing your preferred means of transport).

The use of cookies allows us to collect information about users in order to enable us to customize the websites for an easier and more convenient access and provide a better service.

We use cookies for the following purposes:

  • To save your user settings such as language and currency while on our websites and between visits.
  • To store your login status as a registered user (optional), so you do not have to log in again for a later return to the website.
  • For our feedback tool "UserVoice", which allows you to leave comments and suggestions for GoEuro.
  • For the technical assignment of your visit to certain servers to ensure a safe transition between pages and search queries.
  • To monitor the performance of our systems (no user-based evaluation of data).
  • For web analytics with Google Analytics and similar web analytics services (see No V. hereunder) and for creating usage statistics (no user-based evaluation).
  • For the so-called retargeting, i.e. the display of ads that match your search queries on GoEuro, outside of our websites and mobile apps (see also under No II. 2 c) . To learn more about this type of targeted advertising and your possibilities to appeal more, you can visit this info page: Youronlinechoices

If you click a link on our websites that will take you to websites of other providers (for example, for making a booking or to buy a ticket), it is possible that these other websites also place cookies on your computer. We have no control over these cookies and the data collected in this and cannot accept any responsibility in that regard.

II. How do we use your data and with whom we share?
1. Anonymous Data
The automatically gathered data, which have no personal reference is used to perform statistical analysis or market research and may therefore be passed on to partners, advertisers or other third parties.

2. Personal Data
We take the necessary precautions to ensure the protection of personal data provided by you. The partners and service providers to whom we will transfer your data for approved use, are bound by contractual arrangements with us based on the EU Standard Contractual Clauses to ensure an adequate level of data protection.

In particular:

a) Making Contact / Newsletter
We use your personal data, especially your email address, to contact you, to send you the travel documents and invoices, to send you a newsletter and to inform you of news in regard to our service, for example, changes to the Terms of Use. You may unsubscribe our regular newsletter, easy and free of charge either on the specified link in the newsletter.

b) Transfer to our partners
If you make a booking on our services sites or apps, we will be transfer the provided personal information the respective travel provider (i.e. airline, train, bus or rental car companies) to personalize your ticket - if necessary. These third parties will then use your personal information in accordance with their own respective privacy policies.

If you make a booking directly via our booking page, this booking will be processed either by the GoEuro Travel GmbH or the GoEuro Voyages SAS. The GoEuro Travel GmbH and the GoEuro Voyages SAS are affiliated companies of GoEuro Corp. The personal data required for the booking are forwarded to these affiliated companies for the approved use only - on the basis of Agreements for Commissioned Data Processing. The provisions of this privacy policy remain relevant for both affiliates.

The credit card data provided in the course of a booking on our service sites is transferred to an external payment service provider to ensure the accuracy of the information and to process the payment. This provider is operating the data according to European Standards for Data Security and Privacy and meets the highest safety requirements.

In addition, the basic features of your request (such as destination and date of travel) will be forwarded to the accomodation service providers shown in the search window (e.g. Booking.com or Airbnb) - but only if the box next to the name of the relevant service provider is checked. Then the service provider will present to you non-binding offers to match your requirements in a new window or tab. A transfer of personal data (except the IP address) does not occur on our part.

c) Use of retargeting functions
Our website uses what are known as "retargeting tags" for presentation of interest-related advertising. A "retargeting tag" is the name for a JavaScript element that is placed in the website’s source code. If a user visits a page on this website that contains a "retargeting tag", a provider of online advertising (e.g. Google) places a cookie on this user’s computer and allocates it to corresponding retargeting target group lists. This cookie then serves the purpose of displaying retargeting campaigns ("interest-related advertising") on other websites. Third-party providers, including Google, use these cookies to display advertisements on the basis of a user’s previous visits to our website. No personal data (with the exception of IP-addresses) is stored. Users of this website can deactivate the use of cookies by Google by bringing up the page “Google ads settings”, (http://www.google.com/ads/preferences/). In addition, users can deactivate the use of cookies by third-party providers by visiting the deactivation page of the "Network Advertising Initiative" and making the appropriate settings there. (http://www.networkadvertising.org/managing/opt_out.asp)

d) Disclosure on the order of the authorities
We might have to disclose personal information when we are legally obliged by law or be obliged by law enforcement or other authorized authorities to do so. A disclosure of personal data (in particular the name, e-mail address or the address) to public authorities or authorized third parties is only carried out only if the stipulations of the law require that we do so, e.g. by order of the competent authorities, such as police authorities or owners of intellectual property rights, for example, for law enforcement or security reasons.

We may also disclose your information if disclosure of the information is necessary to prevent immediate physical harm or financial loss or to report a suspected illegal activity to uncover or prevent or to enforce our rights and claims.

III. Data Security

We undertake a variety of efforts to protect your data from unauthorized access by third parties, accidental disclosure and / or accidental deletion. We use a variety of technological measures such as encryption, firewall and / or Secure Socket Layer (SSL) technology.

IV. Third party websites

As part of our services we offer links and references to other websites and direct you to these sites for inquiries. Some of these websites may even be provided with the name or logo of GoEuro. We point out that we have no control over the collection and use of data on these sites and cannot assume any responsibility in that regard. Please make sure to study the privacy policies of these sites before you use them and / or provide any data.

V. Google Analytics

On our websites we use "Google Analytics", a web analytics service provided by Google Inc. or a comparable web analytics services. Google uses cookies, which are stored on the user's computer and allow us to analyze the use of our website. The information generated by the cookie about the use, including the current, but reduced user's IP address are transmitted to a Google server in the USA and stored there. Google will use this information to evaluate the use of our website, compiling reports on the activities of the users of our services and to provide other services associated with Internet use. In addition, Google may also transfer this information to third parties unless required by law or where such third parties process the information on Google's behalf. You can prevent the installation of cookies by changing the settings of your browser. However, we would like to point out that in this case perhaps not all the features of our services might work. You might, at any time, object the collection and use of your IP address by Google Analytics, with effect for the future. More information can be found here: https://tools.google.com/dlpage/gaoptout?hl=en (A variety of downloadable deactivation add-ons for browser from Google Analytics)

VI. Social Plugins (namely Facebook)

On our service pages we integrate applications from other service providers that offer users additional services and functionality that we do not provide, which allow for networking with other sites, especially the so-called social plugins "Like" and "Share" of Facebook ("plugin"). These plugins are identifiable by the logo of the respective service provider. If such a plugin is accessed from our service pages, your browser establishes a direct connection to the servers of the respective service provider. The content of the plugin is transferred by the respective service provider directly to the browser. Via this plugin, data may be collected by the service provider, processed and stored.

GoEuro does not provide any of your personal information to these service providers but we cannot influence the extent to which data is collected via the plugin. For the collection and processing of such data, the data protection provisions of the respective provider apply. In regard to the service provider Facebook, we like to indicate the following: If you are registered with Facebook (and you are logged in), Facebook can assign your visit to GoEuro and its interaction with the Facebook plugin to your Facebook account and might indicate the use of the "like "or "share" on your Facebook profile, while such information is provided directly by the browser to Facebook and is stored there.

We might also allow Facebook users to register with us using the integrated application "Facebook Connect". This application allows the transfer of certain personal information (deposited with Facebook) to us. Facebook will inform you during the registration process about which data is to be transferred ("Facebook data") for which purpose - you may express consent or refuse such information transfer. Without your prior consent none of your personal information from Facebook will be transferred to us.We will use the Facebook data only for the purposes outlined in these privacy conditions. In addition, we use it only in an anonymous form, to create statistics and analysis for the purpose of improving and developing our range of service.

VII. Changes and updates of our Privacy Policy Statement

GoEuro may update and amend this Privacy Policy Statement as necessary. In case of significant changes our registered users will be informed by email. Users who are not registered with us will be informed about such updates on our services sites. The changes take effect 14 days after such notification. Only minor and insignificant changes take effect immediately and without any notice given. Please read this Privacy Policy Statement periodically and keep informed about current regulations. If you keep using the services and the websites after we have made an update to this Privacy Policy, you are giving your consent to the updated Privacy Policy.

VIII. Transmission of data to third countries

Data transmission to third countries (outside the EU) by us will only be performed insofar as the data transmission is fundamentally permissible and the specific requisites for transfer to a third country have been met; in particular, the data importer must guarantee an acceptable level of data protection in accordance with EU Standard Contractual Clauses for the transmission of personal data to order processing organizations in third countries. This is founded on the basis of EU Data Protection Laws.

IX. Right to information and deletion

In accordance with the applicable data protection laws, you as a user you have - at all times - the right to obtain information about the nature and scope of the data stored from you and about you. Please, just send us message with your request for information including your specified user name and your E-mail address stored with us in writing - to the contact address mentioned hereunder (mail or e-mail).

In case you terminate your registration with GoEuro or send us a request for termination in writing, the personal data, including your user name will be deleted. The complete deletion of all data can take 7 business days to clear from the date of termination (request).

Only such data that we need to assert any existing contractual or legal rights, i.e. in the event of litigation or for the storage required by law, may be excluded from immediate deletion. These data will be banned from our site.

X. Contact

If you have any questions about our privacy policy, if you like to obtain information about the nature and scope of the data stored or request the deletion, please, contact us:

privacy@goeuro.com

or
Postal Address:
GoEuro Corp.
Schönhauser Allee 180
10119 Berlin
Germany

GoEuro Corp., Registered in the Commercial Register of Delaware, USA under No. 4973690

Managing Director: Naren Shaam

Affiliated companies:
GoEuro Travel GmbH, AG Berlin Charlottenburg HRB 138345

GoEuro Voyages SAS, Registre de Commerce et des Sociétés: Paris 810 351 437


This Privacy Policy was last updated in March 2016.