Customer Service

Please be advised that our customer service team is currently experiencing a higher volume of requests than anticipated and as a result, our response time is unfortunately slower than usual. We’d like to apologise for any inconvenience this may cause and thank you for your patience.

If you have an urgent request relating to a departure date less than 24 hours away, we kindly ask you to contact us by phone. Be advised that the call waiting time is also affected and you may have to wait in the queue for several minutes before one of our respondents will be able to support you.

Please note there is no need to send more than one email for a single request.

We're here to help.

Our help center already covers most general travel questions so see if your query has already been answered here before picking up the phone.

If you need to cancel a ticket, please click here.

We’re available on weekdays from 10 am - 6 pm, and 11 am to 5 pm on weekends (CET). Unfortunately, we are not able to help you plan your trip, we’re just here to help you with your bookings.

For any other changes or questions please feel free to contact us. Our team speaks English, French, Italian, Spanish, and German and you can reach them in the following ways:

Email: [email protected]



(Please note, these numbers are for customer service purposes only)

+32 2588 0220
+31 85 888 8866
United Kingdom
+44 808 164 8588 (toll free within the UK)
United States of America
+1 917 924 3330

If we are not available, please send us a message and we will get back to you as soon as possible. Please note, these are local phone numbers, and depending on your provider charges may apply.