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CrossCountry operates the UK’s longest train service in distance, travelling from Penzance in Cornwall to Aberdeen in Scotland. CrossCountry trains provide a high-speed and quality service that bypasses London - opening up reliable and quick journey options to much more of the country, travelling over 100mph.
CrossCountry Stations and Destinations
All trains journeying with CrossCountry call or terminate at Birmingham New Street, making this station a crucial one for travellers journeying anywhere along the line. There are hourly core services from Birmingham to Newcastle, Birmingham to Manchester, and Birmingham to Stansted Airport. In addition, there is also an hourly service available from Cardiff Central to Nottingham and from Sheffield to York. Some of the other important and popular stations along this line include Edinburgh Waverly, Bristol Temple Meads, Exeter St Davids, Plymouth and Bath Spa.
CrossCountry Trains Ticket Types
CrossCountry offers two main classes for passengers: Standard Class and First Class. Those travelling in First Class can expect larger seats, tables, power outlets, WiFi and an in-seat complimentary food and drink on most of CrossCountry services. Standard Class has the option to pre-book seats at tables as well as purchase food and drinks the catering on-board.
WiFi is available on all high-speed and Voyager trains for an additional fee. Promotions and discounts are available for purchasing advanced tickets for specific train times and Off-Peak tickets. Anytime, single and Peak tickets are all also available; if you need more clarification on which ticket to buy, see our breakdown of ticket types.
The reason why CrossCountry trains are popular is because passengers can travel long distances across the UK, without making too many stops. That means you can travel throughout the England, Wales and Scotland, stopping only at major train stations along the route to changes to reach your destination. This significantly cuts down time spent on the train, as only major stations are included along the route.
CrossCountry Trains are usually quite narrow due to their high-speed capacity, therefore it is important to ensure the aisles are kept clear. Wheelchair Assistance is available for elderly, injured or disabled passengers who require assistance to feel more comfortable when getting on or off the train. Call the JourneyCare team for more details +44 344 811 0125.
You can bring up to 1 item of luggage measuring 90cm x 70cm x 30cm. You can store suitcases safely in the luggage compartment as you enter the carriage. For smaller items, you can use the luggage racks overhead to place soft items, small shopping bags and laptops; alternatively place them under the seat infront of you. Make sure your luggage does not block the aisles or exits.
CrossCountry Wifi and Services
CrossCountry Trains offer free Wifi to First Class ticket holders. Standard Class passengers can buy Elapsed Time WiFi: 1 hour for £2, 2 hours for £3, 4 hours for £4, 6 hours for £5 and 24 hours for £8. If you buy online you can save 10%. This allows you to connect to read and send messages, send emails and browse the web. If you want to open large files, watch videos or films, try to download them beforehand as the data available will not cover this.
CrossCountry Travelling with pets
Passengers are normally allowed to take pets with them on journeys, provided they are kept on a lead or in a cage. Small animals which are permitted on the train include cats, dogs, and other small animals (maximum 2 per person). They must not cause inconvenience or stress to other passengers, nor occupy any seats. Always check with CrossCountry should you have any concerns before travelling.
CrossCountry Lost and Found
Should you lose any luggage or items of clothing or coats, report where and when you think you lost the item on the CrossCountry website. Their customer service will contact you if they retrieve it, or if it in handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended luggage and inform a member of staff right away.
Great news - bikes are allowed on CrossCountry trains. Folding bikes can be stored in the luggage racks to save space. Ensure to reserve a space online (free of charge) to make sure that there is a space for your bicycle. You can even use social media to inform CrossCountry of your reservation. Make sure you know where to store your it by asking a Train Manager.
CrossCountry Cancellations and Modifications
CrossCountry is the first UK train provider to remove the £10 fee for amending or refunding Advance tickets. This is great news, as you can amend your ticket up to 24 hours before you travel without spending extra money on the fee. Plans can always change, so this advantage gives you much more flexibility.
CrossCountry Transport of minors
Although there is no minimum age a minor can travel, it's essential that children are aware of the risks of train travel. It is up to the parents to decide if the child is fit to travel. If a member of staff is worried about a child travelling on their own, they may inform the British Transport Police to ensure their safety.
Some tickets may allow you to apply for a refund, if you haven't used them yet, if the train is heavily delayed and cancelled. Under certain circumstances, some cheaper tickets may be non-refundable - such as if it is an Advanced ticket. For your claim to be considered, be sure to apply for a refund within 28 days of the ticket's expiry date. Make sure you check the terms and conditions of the ticket before you buy.
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