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Virgin Trains Routes
Virgin Trains are owned by Virgin Group and Stagecoach, and has operated the InterCity West Coast franchise since March 1997. They are known for their sleek train designs with bright red branding, which travel at 125mph (or 201kmph), making it a high-speed train. The most popular route includes London Euston to Manchester in as little as 2 hours 6 minutes.
Virgin Trains Stations and Destinations
With Virgin Trains you can travel long distance destinations such as to Glasgow Central Station, Edinburgh, Liverpool Lime Street, Blackpool North, Manchester Piccadilly , Holyhead as well as Shrewsbury and the Midlands including Birmingham New Street. The main hub is at London Euston where almost all train journeys depart from. They have Pendolino (tilting trains) and Super Voyager. The difference is that Pendolino trains have more First Class carriages and different dining options.
Virgin Trains Trains Ticket Types
There are two class types availabe: Standard and First Class. In First Class, you can expect some catering, free WiFi and comfier seats. With Virgin trains, you can get Advance tickets up to 1 hour before the departure of the train; this is excellent way to make savings.
Besides the standard Anytime, Advance and Off-Peak tickets, Virgin Trains also offer a plethora of year-round special offers and promotions. A Family & Friends Railcard costs £30 for one year and allows up to 4 adults and 4 children to travel on one card. Anytime, Advance and Off Peak tickets are all also available; if you need more clarification on which ticket to buy, see our breakdown of ticket types.
About Virgin Trains
Virgin Trains offer long-distance passenger services departing from the hub at London Euston. You can travel throughout England, Wales and Scotland, where trains stop only at major train stations in order to arrive at your destination. The high speed rail route cuts down time spent on the train, offers comfort and operates efficient services across the UK.
Number of Trains
Virgin Trains Accessibility
Virgin Trains Trains are usually quite narrow due to their high-speed capacity, therefore it is important to ensure the aisles are kept clear. Wheelchair Assistance is available for elderly, injured or disabled passengers who require assistance to feel more comfortable when getting on or off the train. Call the JourneyCare team for more details on +448000 158 123
Virgin Trains Luggage
You can bring up to 2 items of luggage measuring 30cm x 70cm x 90cm as well as a bad that fits on your lap. You can store suitcases safely in the luggage compartment as you enter the carriage. For smaller items, you can use the luggage racks overhead to place soft items, small shopping bags and laptops; alternatively place them under the seat infront of you. Make sure your luggage does not block the aisles or exits.
Virgin Trains Wifi and Services
Virgin Trains Trains offer free Wifi to First Class ticket holders. Standard Class passengers can buy Elapsed Time WiFi: 1 hour for £2, 2 hours for £3, 4 hours for £4, 6 hours for £5 and 24 hours for £8. If you buy online you can save 10%. This allows you to connect to read and send messages, send emails and browse the web. If you want to open large files, watch videos or films, try to download them beforehand as the data available will not cover this.
Virgin Trains Travelling with pets
Passengers are normally allowed to take pets with them on journeys, provided they are kept on a lead or in a cage. Small animals which are permitted on the train include cats, dogs, and other small animals (maximum 2 per person). They must not cause inconvenience or stress to other passengers, nor occupy any seats. Always check with Virgin Trains should you have any concerns before travelling.
Virgin Trains Lost and Found
Should you lose any luggage or items of clothing or coats, report where and when you think you lost the item on the Virgin Trains website. Their customer service will contact you if they retrieve it, or if it in handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended luggage and inform a member of staff right away.
Virgin Trains Bicycles
Great news - bikes are allowed on Virgin Trains trains. Folding bikes can be stored in the luggage racks to save space. Ensure to reserve a space online (free of charge) to make sure that there is a space for your bicycle. You can even use social media to inform Virgin Trains of your reservation. Make sure you know where to store your it by asking a Train Manager.
Virgin Trains Cancellations and Modifications
Virgin Trains is the first UK train provider to remove the £10 fee for amending or refunding Advance tickets. This is great news, as you can amend your ticket up to 24 hours before you travel without spending extra money on the fee. Plans can always change, so this advantage gives you much more flexibility.
Virgin Trains Transport of minors
Although there is no minimum age a minor can travel, it's essential that children are aware of the risks of train travel. It is up to the parents to decide if the child is fit to travel. If a member of staff is worried about a child travelling on their own, they may inform the British Transport Police to ensure their safety.
Virgin Trains Refunds
Some tickets may allow you to apply for a refund, if you haven't used them yet, if the train is heavily delayed and cancelled. Under certain circumstances, some cheaper tickets may be non-refundable - such as if it is an Advanced ticket. For your claim to be considered, be sure to apply for a refund within 28 days of the ticket's expiry date. Make sure you check the terms and conditions of the ticket before you buy.
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